Shipping Policy
Fast and reliable worldwide shipping from our Singapore warehouses. Learn about our delivery times, packaging standards, and order processing.
When Will My Order Be Processed?
All orders are handled and shipped out from our warehouses in Singapore. Please allow extra time for your order to be processed during holidays and sale seasons.
Processing Schedule:
- Orders processed: Monday - Friday
- Processing time: 1-3 business days
- Shipped the next day after processing
- No shipping on weekends
Important: If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.
If you just received a shipment notification, please allow 1 to 3 business days for the tracking information to update.
Wrong Address
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.
How Long Will It Take To Receive My Order?
Once you place your order, please allow 1-3 business days to process your orders. In peak periods please allow for up to 3 business days for dispatch. After that, it will take 3-12 business days for delivery depending on your location.
Delivery Overview:
- Standard Delivery: 8-15 days (Up to 30 days in some regions)
- Includes: 1-3 day processing time
- Guarantee: Full refund if not delivered within 30 days of ordering
Shipping Time By Location
Shipping time varies by location. These are our estimates:
| Location | Economy Shipping | Priority Shipping |
|---|---|---|
| United States | 7-12 Business days | 3-7 Business days |
| Canada | 7-12 Business days | 3-7 Business days |
| United Kingdom | 7-12 Business days | 3-7 Business days |
| Australia | 7-12 Business days | 3-7 Business days |
| New Zealand | 7-12 Business days | 3-7 Business days |
| EU (DE, FR, IT, AT) | 7-12 Business days | 3-7 Business days |
Packaging
Being a professional bag supplier, we recognize the significance of receiving your bags and accompanying accessories in pristine condition. Therefore, all orders will be delivered wrapped in bubble wrap, inside a secondary outer box (inclusive of the original gift box) to forestall any impairment during the delivery process.
Important Shipping Notes
Most orders are processed in 1-3 days and arrive in 3-12 business days* in the US, CA, UK, AUS, NZ, and EU (DE, FR, IT, AT). Delivery times may vary if you're outside these countries and may differ based on your country's customs processing times.
Please note: Customs processing times may cause delivery delays, which are not included in the timeframe provided. We do not control customs fees or policies, and our free shipping does not cover these fees.
You will receive a confirmation email after you have placed your order and another when your order is sent out. Please ensure that you enter correct and precise details, such as email and shipping address, upon ordering.
If a product has not been delivered within 30 business days of ordering, we will issue a full refund.
Will I Be Taxed?
Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.
Marked as Delivered
If an item is marked as successfully delivered by the domestic postal service in your country (e.g., UPS, FedEx, DHL, USPS/Canada Post/Royal Mail/LAPoste/DeutschePost/Australia Post, etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and provide us with a formal affidavit of a lost, stolen, or undelivered package.
After receiving the required documentation, we will make every effort to resend a replacement order to you. Please contact us ASAP at service@kynbag.com, and be sure to include all relevant information when contacting us.
Need Help With Your Order?
If you have any questions about shipping, need to change your order, or have any concerns about delivery, feel free to contact our customer service team.